Support
We're here to help
Questions about ProChat, your account, billing, or AI conversation credits? Reach our team any of the ways below — we typically reply within one business day.
Live chat
Use the chat bubble in the corner of this page — it's our own ProChat assistant, and a human can jump in.
Usually replies in minutes
Frequently asked questions
What is ProChat?
ProChat is an AI chat widget for websites. It answers visitor questions using your business's own content and captures leads for you to follow up on. You manage everything — conversations, knowledge base, and team — from your ProChat dashboard, and the mobile app lets you reply to live chats on the go.
How do I install ProChat on my website?
Sign in, add your website, and paste the one-line embed snippet into your site (or install our WordPress plugin). The assistant builds its knowledge base from your pages automatically. Full steps are on your dashboard's Install screen.
How do AI conversations and credits work?
Each plan includes a set number of AI conversations. Once you've used them, you can buy more credits at any time from your dashboard — there's no forced subscription. Your plan and remaining credits are always shown in Settings → Plan.
How is my data handled, and how do I delete it?
We only use your data to provide the chat service — we don't sell it, and we don't use it for third-party advertising. You can request a copy of your data or ask us to delete your account and its data at any time by emailing
[email protected]. See our
Privacy Policy for details.
I'm having trouble with the iOS app — what should I do?
Make sure you're on the latest version and signed in with the same account you use on the web. If a chat isn't appearing or notifications aren't arriving, email
[email protected] with your account email and a short description (and a screenshot if you can) — we'll get back to you within one business day.
How do I cancel or get a refund?
You can manage your plan from
Settings → Plan. For refund requests or anything else, email
[email protected] and we'll sort it out.
ProChat is operated by Witarist. Support hours: Monday–Friday. We aim to respond to every message within one business day.